Frequently Asked Questions
What services do you offer?
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Currently we offer Dog Walking, Drop-In Visits, and Day Sitting.
Not currently accepting new overnight clients.
How do I get started?
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What makes you different?
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I’m local, dependable, on time, and responds in minutes. Your pet is our #1 priority and they are treated as our own. Giving you a truly stress free experience.
Yes, prior to a meet & greet and the start of services, all Clients must upload a current vaccine certificate of the following vaccinations for their dog(s):
Rabies
DHPP(Distemper, Hepatitis, Parvovirus, Parainfluenza)
Canine Flu
Bordetella
Does my dog need to be vaccinated?
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You can start by filling out the Client Intake Form to see if we’re a good fit for you! This form asks for information about you and your pet, if everything looks good we will reach out to schedule a meet & greet.
Please note: we do require a vaccination certificate is uploaded during this process
Ultimately to provide your dog with the proper immunizations to fight commonly spread diseases amongst animals. Additionally, this is to ensure we meet the safety laws and requirements for pets in San Mateo County. In the case that a pet is involved in an accident with another pet or person, providing the necessary records is crucial.
Why does my dog need to be vaccinated?
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No, we only service dogs at this time. That means no cats, birds, rabbits, fish, iguanas, guinea pigs, horses, tarantulas, etc.
Do you provide care for animals other than dogs?
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How do I schedule and pay for services?
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You can schedule for services through the client portal or the booking page on Scritches. Next, you’ll be emailed an invoice for the related booking and can pay online via credit/debit card. Once payment is received, your booking will be confirmed with a follow up email.
Payments are handled securely through Stripe, other forms of payment such as Paypal, Zelle, & Venmo are not accepted.
Do you charge extra for holidays?
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When should I book services?
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It’s best to book as soon as you schedule a trip as overnight house sittings are typically requested up to 6 months in advance. For dog walking or drop-in visits, it’s recommended to schedule up to 2 weeks in advance.
We operate daily including on weekends and holidays, to ensure safety we do not perform walks after sunset.
Walking Hours 9:00am - 5:00pm
Drop-In Hours 8:00am - 7:00pm
Day Sitting Hours 8:00am - 9:00pm
Holidays subject to availability.
What are your hours of operation?
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Yes, services that occur during holiday periods are charged at 1.25X the base rate of the service.
2026 Holidays
New Years Holidays
Presidents Week
Memorial Day Weekend
Independence Day Weekend
Labor Day Weekend
Veterans Day
Thanksgiving Week
Christmas Holidays
January 1st - 3rd
February 14th - 22nd
May 23rd - 25th
July 4th - 5th
September 5th - 7th
November 11th
November 22nd - 29th
December 19th - December 31st
Full payment for Dog Walking, Drop-In Visits, and Day Sitting Services will be due at the time of booking and prior to the rendering of services. After a booking request is made, if available you'll be sent an invoice, only once the invoice is paid is your booking confirmed.
What is your payment policy?
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Yes, we are insured by Pet Sitters Associates.
Our policy covers accidental injuries to third parties, unexpected vet visits, or accidents that occur during services.
Do you have insurance?
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What is your cancellation policy?
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Cancellation Policy
We understand plans can change. Our cancellation policy helps ensure fairness and allows us to manage our schedule responsibly.
Dog Walking, Drop-Ins, and Day Sitting (Single Services)
Full refund if cancelled more than 12 hours before the start of service
50% refund if cancelled within 12 hours of the start of service
No refunds for cancellations made within 10 days of a holiday
Dog Walking, Drop-Ins, and Day Sitting (Series of Services)
Full refund if cancelled more than 72 hours before the start of services
50% refund if cancelled within 72 hours of the start of services
No refunds for cancellations made within 10 days of a holiday
Overnight House Sitting
Refunds depend on how far in advance the booking was made:
Bookings made less than 30 days in advance
Full refund if cancelled more than 14 days before service
50% refund if cancelled 7–14 days before service
No refund if cancelled within 7 days of service
Holiday bookings: cancellations within 30 days of a holiday are non-refundable (or 50% refund if paid in full)
Bookings made more than 30 days in advance
Full refund if cancelled more than 21 days before service
50% refund if cancelled 14–21 days before service
No refund if cancelled within 14 days of service
Holiday bookings: cancellations within 30 days of a holiday are non-refundable (or 50% refund if paid in full)