Frequently Asked Questions
What services do you offer?
We currently offer Dog Walking, Drop-In Visits, and Day Sitting!
How do I get started?
Start by scheduling a meet & greet!
This is an opportunity for us to:
Get familiar with you and your pets
Go over our policies and answer any questions
Finish the onboarding process and online profile
Show you how to use our online platform
How do I schedule and pay for services?
You can schedule for services here!
Once your request is made, you’ll be emailed an invoice for the related booking and can pay online through Scritches Pay with credit or debit card.
After payment is received, your booking will be confirmed with a follow up email.
Payments are handled securely through Stripe, other forms of payment such as Paypal, Zelle, & Venmo are not accepted.
What makes you different?
We are local, dependable, on time, and responds in minutes.
We save you time and give you a truly stress free experience.
Does my dog need to be vaccinated?
Yes, all Clients must upload a current vaccine certificate of the following vaccinations for their dog(s):
Rabies
DHPP(Distemper, Hepatitis, Parvovirus, Parainfluenza)
Canine Flu
Bordetella
Why does my dog need to be vaccinated?
Ultimately to provide your dog with the proper immunizations to fight commonly spread diseases amongst animals.
Additionally, this is to ensure we meet the safety laws and requirements for pets in San Mateo County.
In the case that a pet is involved in an accident with another pet or person, providing the necessary records is crucial.
Do you provide care for animals other than dogs?
No, we only service dogs at this time. That means no cats, birds, rabbits, fish, iguanas, guinea pigs, horses, tarantulas, etc.
Dog Walking: 9:00am - 5:00pm
Drop-In Visits: 8:00am - 7:00pm
Day Sitting: 8:00am - 9:00pm
Holidays subject to availability.
What are your hours of operation?
Dog Walking: 9:00am - 5:00pm
Drop-In Visits: 8:00am - 7:00pm
Day Sitting: 8:00am - 9:00pm
Holidays subject to availability.
Do you charge extra for holidays?
Yes, services that occur during holiday periods are charged at 1.25X the base rate of the service.
When should I book services?
For dog walking or drop-in visits, it’s recommended to schedule up to 2 weeks in advance.
For dog sitting, it’s best to book as soon as you schedule a trip! As overnight house sittings are typically requested up to 2-6 months in advance.
What is your payment policy?
Full payment for Dog Walking, Drop-In Visits, and Day Sitting Services will be due at the time of booking and prior to the rendering of services.
After a booking request is made, if available you'll be sent an invoice, only once the invoice is paid is your booking confirmed.
Do you have insurance?
Yes, we are insured by Pet Sitters Associates.
Our policy covers accidental injuries to third parties, unexpected vet visits, or accidents that occur during services.
What is your cancellation policy?
Cancellation Policy
We understand plans can change. Our cancellation policy helps ensure fairness and allows us to manage our schedule responsibly.
Dog Walking, Drop-Ins, and Day Sitting (Single Services)
Full refund if cancelled more than 12 hours before the start of service
50% refund if cancelled within 12 hours of the start of service
No refunds for cancellations made within 10 days of a holiday
Dog Walking, Drop-Ins, and Day Sitting (Series of Services)
Full refund if cancelled more than 72 hours before the start of services
50% refund if cancelled within 72 hours of the start of services
No refunds for cancellations made within 10 days of a holiday
Overnight House Sitting
Full refund if cancelled more than 14 days before service
50% refund if cancelled 7–14 days before service
No refund if cancelled within 7 days of service
Holiday bookings: cancellations within 30 days of a holiday are non-refundable (or 50% refund if paid in full)